Customer Success Manager

Who we are

Vesper is the fastest growing commodity intelligence platform in the market. Trusted and loved by some of the world’s largest companies (Nestlé, Cargill, Danone), we combine the latest in data science and artificial intelligence with deep domain expertise, as we set out to transform this enormous and traditional industry with cutting-edge tech. Vesper provides the eyes, ears and number-crunching advantage to buyers, sellers and commodity professionals; offering a real-time, personalized user-friendly view of the global commodity marketplace.

And our journey is just getting started! 

After a successful launch and campaign to become leading in the dairy industry, Vesper is now hungry to expand rapidly. We’re setting out to capture other commodity markets, provide new service offerings, and continue to delight our customers with the greatest commodity intelligence product on the market.

In order to so, we are building a team of passionate and talented people who are eager to contribute to this growth and help us write our story. 

What we expect from this role 

The customer success team at Vesper assists our customers to have a seamless adoption of our tool and ensure they have the confidence to fully utilize Vesper. 

We do this by going above and beyond with our support & training, gathering valuable feedback and looping this back into the business to improve our tool. The ultimate goal? To ensure subscription renewal becomes a no-brainer. 

 

What you will be doing: 

  • Optimise the customer experience and build long term client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and to renewal.
  • Organising and running demos and additional trainings of Vesper to ensure customers have a solid understanding of what Vesper can do for them, and are always up to date with our newest innovation 
  • Gathering valuable feedback from our customers and striving to exceed their expectations by always thinking one step ahead when providing solutions
  • Extensive knowledge of our tool and its capabilities - you’ll know our tool inside and out!

What you will bring

  • Bachelor's degree, or equivalent experience
  • 1-3+ years experience in a similar role
  • Fluent in English 
  • Ability to speak German, Spanish, French, Dutch or a secondary language is a huge bonus
  • Enjoy working in a fast-paced environment, learn quickly and adapt to a changing product
  • An effective collaborator; supportive of other team members in their success

 

What you get:

  • A fun, young and innovative atmosphere
  • An entrepreneurial environment where you learn more every day
  • Personal responsibility with a ton of autonomy and growth potential
  • A chance to see your work make a real difference in the real world and change a traditional business impacting every day of our lives
  • A fantastic location in the city centre of Amsterdam
  • Great hangouts with brilliant people

Think you are the right person for the job?

Curious who you'll be working with?

Check out vespertool Meet the team
visual-team (1)